Tech Support Calling? Not So Fast

With much attention focused on COVID-19 scams and stimulus payment scams, it’s easy to lose sight of some scams that just never go away. One perennial favorite of scammers is tech support. This scam often earns the criminal the ability to load malicious software onto your device to harvest credentials.

How It Works

You get an unsolicited phone call or email from a big tech company like Microsoft or Apple, or you see a pop-up message on your screen warning that a virus or other malicious program has infected your device and you need to call the number on the screen right away
A “technician” asks for remote access to your device, and once in, shows you some files that “prove” you have a major problem
The “technician” says they can fix your problem for a fee, and then may offer you a monthly subscription to keep your device safe

Warning Signs

Big tech companies like Microsoft or Apple say they don’t call customers out of the blue to warn them of problems on their devices
The concerning files the “technician” may show you on your device are completely benign
The scammer may ask you to pay by purchasing a gift card and providing the account number and PIN — a sure sign that it’s a scam, as is a request for payment by wire transfer
The scammer may call back months later and offer you a refund for some phony reason, asking for your bank account information to deposit the money; this is a ruse
Here’s audio of a tech support scam call as recorded by the Federal Trade Commission.

What You Should Do

Screen incoming calls with an answering machine or voicemail, and once you listen to the message, decide if it warrants a callback
If the caller claims you have a problem with your computer or the software on your computer, it is a scam, so don’t engage or return the call
If you get a pop-up that freezes your screen, shut down your computer and restart it
Keep your security software, browser, and operating system up to date
If you think your device is infected, get it checked out by a reputable source; most big-box electronics retailers offer tech support services
If you realize you’ve fallen victim to this scam and you’ve paid by credit card, contact your financial institution to dispute the charge and to cancel any monthly fees you may have agreed to
Report scams to the Federal Trade Commission at ftc.gov/complaint

When it comes to fraud, vigilance is our number one weapon. You have the power to protect yourself and your loved ones from scams. Please share this alert with friends and family and visit the Fraud Watch Network.

Source: AARP Fraud Watch Network

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